Privacy Policy for Khor & Keel

When you message us to arrange a trip, we receive your name, phone number, and any preferences you share in the chat. This includes details regarding your desired vessel length, ranging from 33 to 164 feet, guest numbers up to 90, chosen departure points at Dubai Marina or Dubai Harbour, and requested add-ons such as water sports or catering menus. When you confirm a date by paying the 30% deposit, we process the transaction details to validate the booking. All our published hourly rates from 600 to 18900 AED already include VAT, so no additional tax collection processes are required.

We use your details strictly to organize your rental, coordinate your itinerary, and answer your inquiries. We operate daily between 9:00 and 23:00 GST, responding to chat messages within 15 minutes. Your contact information helps us arrange included items like crew allocation, towels, soft drinks, and ice, or optional add-ons like jet skis, fishing tackle, or transfers. If sailing is cancelled due to bad weather, we use your contact details to agree a new date in the chat or organize a refund as you prefer. We never sell your personal data to marketing databases.

Our website rentaboatindubaimarina.com uses basic cookies and analytics tools to monitor traffic and ensure the site functions correctly. These scripts collect technical data such as your IP address, browser type, and pages visited. This statistical information helps us improve website performance and user experience across our rental fleet options. These tools do not profile you personally or store sensitive payment details. You can disable or limit cookies through your internet browser settings at any time without losing the ability to browse our vessel options or initiate a chat inquiry.

You have the right to request access to the personal information we hold about you, ask for corrections, or request complete deletion of your records once your charter ends. To exercise any of these rights or ask questions regarding your privacy, contact us directly using the WhatsApp button on our website. We handle all privacy requests during our standard operating hours from 9:00 to 23:00 GST, daily, and respond within 15 minutes. We do not use third-party call centres or separate communication channels to process data requests.